Hello, my name is...

Olesia and I’m 19 years old. I’m currently studying at Seneca Polytechnic in the Flight Services – Ground Operations and Cabin Management program.

Aviation has always been a huge part of my life. I’ve loved flying and traveling since childhood, and I’ve already had the chance to travel a lot on my own. Almost all of my relatives are connected to aviation — my dad is a pilot, my brother is a pilot, and many of my uncles work in aviation too. 

Ever since I was little, I dreamed about working in the sky and being part of this world. This blog is about my journey — my first steps into aviation, travel, training, and everything that comes with chasing this dream.

week 2

This week at the airport went really well, and I feel much more confident compared to the beginning of the placement. Most of the tasks that seemed difficult at first now feel much easier and more natural to complete. I noticed that I became faster when helping passengers, answering questions, and using the airport systems and kiosks. Time was passing very quickly during our shifts because the work environment was very active and enjoyable.I found really interesting talking to strangers and getting know them closer. It's really exciting to hear their unique experiences, stories, reasons why they flight to... It was especially fun working with my classmates and the Gap Year students because everyone was supportive and friendly, but unfortunately, this was the last week for the Gap Year students. We really relied on them during the past weeks because they taught us many useful things and always helped us when we had questions or problems. Thanks to their guidance, we became more independent and confident in our abilities. Now i feel prepared to continue working and handling situations on my own without needing as much help as before.

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Airports' power off

One of the most memorable situations this week happened when the power suddenly went out for a few seconds across the entire airport. During that moment, all the electronic equipment stopped working. The kiosks shut down, the computers and televisions turned off, and even the baggage belt stopped moving. Ssbd guys were collecting all passengers' luggage at their counter until belt works again. For a short time, the situation became stressful because passengers were confused and the lines started getting longer very quickly. But we all stayed calm and tried to manage everything as professionally as possible. We continued directing passengers toward the kiosks once the systems slowly started working again and helped answer questions to keep people informed. In the end, the problem was resolved quite quickly, and the airport operations returned to normal. This experience taught me how important teamwork, patience, and communication are during unexpected situations at the airport.

 

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